The longest Warranty in the BIZ!

We back up the quality of our scooters with an extensive warranty! Please look over the warranty terms below no fine print.  We want to be straight forward with our customers.

Warranty period

The warranty period begins on the date your item was delivered. We offer a 12 month warranty or up to 5,000 kms on all motor parts, frame, throttle, brakes and the LCD screen. We offer a 6-month warranty for batteries that need replacing if they do not hold a charge .

What is covered by the warranty?

Our warranty only applies to EVX products that are sold and distributed through EVX Canada LTD. Any pre-damaged or defective products will also be covered by the warranty. 

For batteries, please make sure to remove and store them indoors in climates below 0 Celsius, for optimal use. Please do not charge batteries in climates below 0 Celsius. Keep your battery at 75% for long-term storage at room temperature. Failing to do so will void the warranty on your battery.


What is not covered by the warranty?

The warranty does not cover:

  • Normal wear and tear
  • Improper assembly or general maintenance
  • Improper repair or maintenance
  • Mistakes following the instructions and warnings provided in the user manual which includes all online manuals. 
  • Modification or Installation of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

  • Battery failures due to water damage, improper charging, power surges, after market chargers or lack of proper winter storage (75% battery capacity in room temperature).  Please see proper maintenance and storage of batteries. 

  • Damage due to an accident, fire, misuse, abuse, theft, or neglect

  • Use for purposes other than for which the vehicle was designed, or involved in commercial use, such as commercial delivery or illegal activities
  • Rust, corrosion, or defects which are caused by environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)
  • Cracking of the frame caused by excessive load. Please check your models' max loading weight to avoid damage.  
  • Bent, out-of-shape wheel or motor caused by poor road conditions
  • Flat tires

We are not responsible for any labor costs incurred for do-it-yourself parts service.   

I am eligible for a warranty, what happens next?

If you are experiencing an issue with your product that falls under warranty terms, please contact us at support@evxstore.ca, we will be happy to assist you! 

Please be sure to include your order number and any important details about the issue you are having. Your claim will then be evaluated and you will be notified which of the following actions will be taken to rectify it.

  • repair the product using new or previously used parts that are equivalent to new in performance and reliability
  • replace the product with the same model (or with consent, a product with similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability
  • exchange the product for a refund equivalent to the purchase price

Any replaced or repaired part or product will continue to be covered by the remaining warranty of the original product, or for a period of 90 days from the date of replacement or repair- whichever is longer. 

Once you have been approved for warranty service, we may ask you to mail your product/ part back to us. A return label will be supplied to allow easy and safe shipping. Once the repair is completed, EVX will return the product via mail. We may also use an authorized service depot in your area if one is available. In that case, we would ask you to take in the product to the depot to be repaired.  All costs would be covered by the warranty.  


Limitations Of Liability

The warranty does not cover any direct, indirect, special, incidental loss, expense, or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

  • loss of profits.
  • loss of business.
  • loss or damages form accidents both property and bodily harm. 
  • decrease in goodwill and/or other similar losses loss of anticipated savings.
  • loss of property loss of contracts.
  • Changes in regulations and laws pertaining to the use of the items you purchase through us.
  • lack of use.
  • loss or damage to data or information any special, indirect, consequential, or purely economic damage, loss, expense, or cost.